Streamlining workflows and utilizing technology tools can improve efficiency in healthcare organizations.

Jason Padgett, Chief Strategy and Transformation Officer at Phoenix Paramedics, discusses the use of technology and AI in healthcare. He highlights the importance of streamlining workflows and utilizing tools like social media platforms and project management software.

Introduction

In this episode of the Growth Rune Podcast, host Sal interviews Jason Padgett, the Chief Strategy and Transformation Officer at Phoenix Paramedics. Jason provides insights into his role and the innovative services offered by Phoenix Paramedics, including non-emergency transport, occupational health, and behavioral health services.

Jason's Role and Daily Workflow

Jason discusses his diverse responsibilities, which include managing the company's social media platforms, overseeing program directors, and integrating technology to streamline operations. He shares that he works long hours, balancing his time between internal strategy, marketing, and launching a new consulting venture. Despite the challenges, he remains dedicated to continual learning and growth.

Technical Infrastructure Challenges

Jason highlights the importance of reliable technical infrastructure and how it affects operations. He emphasizes the need for seamless integration of tools and the challenges of getting team buy-in for new technologies. He mentions the resistance to adopting new tools and the need for a clear vision to facilitate these changes.

Adopting New Technologies

Jason reflects on the rapid pace of technological advancement and the necessity for continuous learning. He notes that staying updated with new tools and technologies is crucial, as companies must adapt to a variety of platforms and communication tools.

Navigating Overwhelm with Technology

Jason describes the feeling of being overwhelmed by numerous tools and the challenge of managing them effectively. He discusses using AI tools to reduce this burden by recommending tech stacks that are compatible and easy to use, emphasizing the importance of learning how to leverage these tools to avoid being overwhelmed.

Utilizing AI in Healthcare

Jason addresses the ethical and practical aspects of implementing AI in healthcare. He points out that while AI can improve efficiency, there is a need for healthcare entities to decide whether to use AI to enhance patient care or to increase revenue. He also suggests that smaller organizations start by exploring AI tools for everyday tasks and integrating AI into their workflow gradually.

Cybersecurity Concerns

Jason shares concerns about cybersecurity as AI technology evolves. He advises that companies need to balance investment in security with practical implementation. He suggests partnering with educational institutions for cost-effective cybersecurity solutions and stresses the importance of protecting sensitive information.

Future Technological Improvements

Jason outlines three critical technological improvements for 2024:

1. Choosing the Right Tech Stack: Identifying the most suitable base for the company's tech needs, considering tools like Canva for creative tasks and Monday.com for project management.

2. Aligning Strategy with Operations: Implementing objectives and key results (OKRs) to ensure alignment across the company.

3. Integrating AI Effectively: Embracing AI across various functions and ensuring it is well-integrated into daily operations to stay competitive.

Advice for Healthcare Organizations

Jason advises healthcare organizations to develop a strategic plan for AI integration. He recommends hiring tech-savvy individuals, involving them in strategic planning, and considering partnerships with tech developers or educational institutions. He also cautions about ethical and security issues related to AI in healthcare.

Conclusion

Sal wraps up the conversation by acknowledging the significant role AI will play in healthcare this year. He thanks Jason for his insights and expresses eagerness for future discussions on the topic.